Support

The questions we get most are answered below. If yours is not here, write to us from inside the app: Settings → Contact us. That form reaches us directly and carries your app version and language, which is what we need to help.

Common questions

The identification was wrong.

Tell us what it said and what it actually was. That is the single most useful thing you can send us. A photo taken closer, with the wings in focus, usually gives a much better result.

I want to cancel my subscription.

Apple handles that, not us: on your iPhone open Settings → your name → Subscriptions → Cicara → Cancel Subscription. Deleting the app does not cancel it.

I paid and Pro is not active.

Open the app, go to Settings → Restore purchases, and make sure you are signed in with the same Apple ID you paid with.

How do I delete my data?

Settings → Delete account and data in the app removes everything. See the Privacy Policy for what is held in the first place.

Identification stopped working.

Check Settings → Send photos for analysis. If that switch is off, identification is off by design and the encyclopedia is what keeps working.

Nothing here matches my problem.

Open the app and use Settings → Contact us. Leave an email address in the form if you would like a reply.